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Event Series Event Series: Active Signposting Level 2 (3.5 hours)

NEL Admin & Reception training: Active Signposting Level 2 (3.5 hours)

30 March 2023 @ 1:00 pm - 4:30 pm

Audience: Administration and Reception staff

By the end of this workshop delegates will have a clear understanding of the value and importance of Active Signposting.

Having the right skill set to do a job well is essential. This workshop gives enhancement to normal good customer service skills to patients. There is a requirement that the staff member be skilled and confident in sensitively ascertaining the nature of the patients need. The workshop will focus on how to Communicate well with service users.

Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.

  • Welcome, Introductions and Objectives
  • Communication – what is it?
  • Managing difficult situations / difficult people
  • Building confidence
  • Sensitivity in asses patients needs
  • Influence: What is it and how to use it
  • Active Listening
  • Empathetic questioning
  • Gaining the extra star in service excellence
  • Motivation and serving excellence
  • Team objectives
  • Setting the standards of performance and evaluation
  • The next steps
  • Action Plan

REGISTER A PLACE

Details

Date:
30 March 2023
Time:
1:00 pm - 4:30 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map

Details

Date:
30 March 2023
Time:
1:00 pm - 4:30 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map