4th October & 11th October, 1300 – 1630
17th November & 24th November, 1300 – 1630

Audience: Practice Management staff

Lead, motivate and inspire – three essential ingredients of exceptional management. The keys objective of this workshop is to enable managers to not only master the above but also look at the effective use of delegation. To plan creative reward systems and deal with the difficult behaviour that can lower morale and team spirit.

The topics that will be covered include; • What is leadership? And what is a Leader for? • Key points in Leadership and the four dimensions. • Motivation and dissatisfaction • Inspire, what when how • Delegation • Difficult behaviours o Identifying and analysing problems in your staff o Managing friends and colleagues o Uncooperative attitude o Excessive resistance to change • Using reward in primary care: does it cost? • Using coaching to improve performance

Course Provider: Thornfields

Rules of engagement 

(MUST READ) 

• All courses are delivered virtually via Teams or Zoom 

• Dates are offered from September onwards. Additional dates will be added based on demand and need. Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered priority place on future dates. 

• Registering on the courses are mandatory. This is typically through Eventbrite platform 

• In the event of needing to cancel place(s), this must be done via the Eventbrite platform 

• Significant public funds are being invested on these programmes to support staff development. Booking on a workshop and not turning up will incur a DNA charge. This will be the cost price of the place on the workshop. These are not free but funded Attendance/Non-attendance report will be produced and shared with your local Training Hub team 

• To ensure a high quality learning experience, all the workshops will be interactive. To enable this you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic 

• Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed 

• Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session 

• We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this 

• We expect all learners to participate in the evaluation process of the programme. This would include on the day feedback, and impact survey that will be carried out 12 – 16 weeks post training. This process will include collating future training needs. 

• Finally, NEL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made