Audience: Administration and Reception staff
This workshop is designed to provide delegates with the knowledge they require to ensure confidentiality in a general practice setting. The workshop will give them an understanding of the key guidance and legislation as well as practical ways in which confidentiality should be maintained.
The workshop will use common scenarios and examples to examine the risks and the appropriate actions that should be taken. Delegates will conclude with an action plan to clarify the key improvements or changes that need to be implemented.
The topics that will be covered include; • Confidentiality in general practice: why is it important? • The Guidance • The Data Protection Act 2018 • Caldicott • Other NHS guidance • Identifying the confidentiality risks • Conversations • Patients Viewing Information • Telephone • Transmitting information • Access and disclosure of information • To the Patient • To Third Parties • Within the NHS • Confidentiality code of conduct: the standards required • Security in practice: protecting confidential information • Questions & action planning
Course Provider: First Practice Management
