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NEL Admin & Reception training: Providing Services to Patients

7 March 2023 @ 9:30 am - 1:00 pm

Audience: Administration and Reception staff

The primary objective of this workshop is to provide delegates with an understanding of the needs of their patients and how their population group is made up. Delegates will learn about diversity and its impact upon health and healthcare and the nature of fair and unfair treatment. Delegates will also examine the impact of disability and the workings of the Equality Act.

The first section will conclude with a look at the NHS complaints procedure and its implementation in general practice. The second part of this workshop will concentrate on health and safety at work with a focus on the key issues to ensure that staff protect themselves and others from the risks at work.

The topics that will be covered include; • Welcome and Introductions • Who are your patients: the local population make up • Cultural and religious beliefs • Their impact upon health and the need for healthcare • The Equality Act 2010 • Complaints in the NHS • National and local procedures • Support for patients: PALS • Handling complaints effectively • Health and safety law: how does it affect you at work • Your personal responsibilities • Assessing the risks you face • Working safely o Display Screen Equipment o Hazardous Substances o Personal Safety o Other Risks

Course Provider: First Practice Management

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Details

Date:
7 March 2023
Time:
9:30 am - 1:00 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map

Details

Date:
7 March 2023
Time:
9:30 am - 1:00 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map