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NEL Admin & Reception training: The Role & Responsibilities of the Receptionist (3.5 hours)

28 February 2023 @ 9:30 am - 1:00 pm

Audience: Administration and Reception staff

This workshop is designed specifically for receptionists working in the primary care sector.

he aim of this workshop is to examine the key role and responsibilities of the receptionist and to focus on the skills and knowledge required to fulfil this role effectively.

Delegates will learn about the importance of effective teamwork as well as addressing some of the common areas of work carried out by the receptionist such as patients registrations and prescribing.

The workshop will also look briefly at performance appraisal and how to use self development activities to develop skills and knowledge.

The topics that will be covered include; • Welcome and Introductions • Welcome and workshop objectives • The role of the Receptionist • Skills and Knowledge • Teamwork in Primary Care • Patient Registrations o New Registrations o Non-Registered Patients o Patients from Overseas • Prescribing o The Receptionist’s Role o Language and Terminology o Prescribing Procedures • Developing skills and knowledge • Performance appraisal • Preparation for the next session

Course Provider: First Practice Management

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Details

Date:
28 February 2023
Time:
9:30 am - 1:00 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map

Details

Date:
28 February 2023
Time:
9:30 am - 1:00 pm
Series:
Event Categories:
,

Organiser

NEL Training Hubs

Venue

Online Session
United Kingdom + Google Map