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The Receptionist in Primary Care

29 June 2022 @ 1:00 pm - 4:30 pm


The Receptionist in Primary Care – a funded programme for new reception staff working in North East London
Day 1 22/6/22 13:00-16:30
Day 2 29/6/22 13:00-16:30
Day 3 6/7/22 13:00-16:30
Day 4 13/7/22 13:00-16:30
Day 5 20/7/22 13:00-16:30

North East London Training Hub are pleased to offer this development programme for Reception staff working in General Practice. The programme consists of 5 half day workshops delivered virtually. A choice of two cohorts is initially being offered. Full attendance required to obtain CPD certificate.
The aim of these workshops are to equip reception staff with the necessary knowledge and skill to work effectively in general practice. A detailed information sheet of the workshops is attached. The programme workshops will include the following aspects of being a receptionist:
• Understanding the NHS
• Roles & Responsibilities of the Receptionist
• Providing Services to Patients
• Confidentiality in General Practice
• Communication & Customer Service

Who is the programme targeted at?
Although the primary target audience are Reception and admin staff who have been in post less than 12 months, other staff may take advantage of the programme.
When will the programme run? And how to register?
There are initially 2 cohorts being offered to run across June and July. Please click on the preferred cohort below to register. Places are limited, please register early. If places are full, do add name to waiting list so priority places can be offered on future cohorts

What is the delivery format?
The programme will be delivered virtually across 5 x half day workshops. The workshops will be run across 5 weeks (1 half day per week). Prior to registering places, managers and learners must ensure you have access to appropriate equipment to enable full participation. This includes a working camera and microphone, and participation in protected time. This is a participatory programme and those attending are required to have their cameras on and to take part in the activities on the day.

How much will it cost? And will there be certification?
The programme is valued at £300 PP excluding administrative expenses. This is being fully funded by NEL Training Hub. Upon completion of the programme, participants will be issued a programme completion CPD certificate. All five workshops must be completed to obtain this. Participants must only attend the workshops on the cohort they book on. All learners will be expected to engage in the evaluation process of the programme

If you have any queries, please contact ekramul.hoque@nhs.net
Kind Regards,
NEL Training Hub