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Handling Difficult Encounters in the Reception Area

Online Session

Audience: Administration and Reception staff An interactive and entertaining 2-hour remote training course, which focuses on how to deal with challenging situations both on the phone and face to face […]

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Foundations in Motivational Interviewing

Online and Face to face

“Exploring Motivation and Facilitating Change” Motivational Interviewing (MI) is a person-centred counselling style for addressing the common problem of ambivalence about change. Course is currently only delivered online. The course […]