The events are virtual events and will be recorded. There will be two sessions running in parallel, one for clinical staff and one for non-clinical staff. Please check the content and target groups for the sessions and join accordingly.
Virtual Session 1 – Clinical
Please click here to register to the session and receive a calendar invite with joining link.
2:30 – 5:30 – Hot Topics in cardiology in Primary Care:
Target Group: All clinical staff
Updates on the diagnosis and management of heart failure and atrial fibrillation and hypercholesterolaemia including familial hypercholesterolaemia.
Presenters: Dr Yassir Javaid, GPwSI Cardiology and Dr Kula Ranjan, Heart Failure Cardiologist at Newham Hospital.
Click here to join the online session.
Virtual Session 2 – Non-clinical
Please click here to register to the session and receive a calendar invite with joining link.
2:30 – 5:30 – Customer Service – Dealing with difficult conversations:
Target Group: All non-clinical staff
This interactive training workshop led by actor/facilitators will provide staff with the confidence and skills to provide excellent Customer Service to their patients and service users.
The workshop will be a combination of theory and practice, providing participants with a toolkit of strategies they can draw on to deliver great Customer Service whether it be face-to-face or on the telephone.
By the end of the workshop participants will have:
An understanding of what makes great Customer Service.
Gained insight into their own personal impact and how to engage others with confidence.
Experienced techniques to identify the preferences and priorities of others in order to provide them with what they need.
Learn how to deal effectively with objections and difficult situations without alienating customers.
Learn easily applicable tools and techniques to remain resilient and grounded when handling difficult situations.
Presenters: Paul Gilmore, Director, Activation Business Theatre
Click here to join the online session.
COVER ARRANGEMENTS:
If by attending, your practice opening offer would need to be a skeleton one, Newham Health Collaborative will be able to provide the telephone cover for the period of 2:30pm-6:30pm with a same day urgent care offer – this means that your telephone lines will be transferred to NHC from no earlier than 2:30pm.
To arrange this cover please email Newham Health Collaborative nhc@nhs.net and ICB team nelondonicb.tnwprimarycare@nhs.net by no later than by 5pm on Wednesday the 23rd November.
NHC will cover the telephones until 6:30pm, but they cannot transfer your phone service to your out of hours provider – so you will need someone in your team to do this at your practice at 6:30pm to complete this task.
NHC call handlers will complete an initial triage when taking each call and patients will be referred to one of our Urgent Care GPs who will provide a telephone consultation. If an urgent face to face appointment is needed, the patient will be offered an appointment at our UTC divert service Essex Lodge. Please do not signpost your patients to Essex Lodge if attending the PLT session.
Practices should plan for a skeleton service at their premises and patients should be able to access the practice to collect prescriptions, etc.
If you are aware of a member of your practice team who has not received the email invitation, please advise Johanna North on Johanna.North1@nhs.net who will be happy to ensure that their details are added to the circulation list.
