Audience: Administration and Reception staff
This workshop is designed specifically for receptionists working in the primary care sector.
This workshop will introduce the overall receptionist programme as well as bringing delegates up to date with local and national developments within the primary care sector of the NHS.
The workshop will provide knowledge and information on the structure of both the local and national NHS as well as focusing on the work of the CCG and the Care Quality Commission and how services are developing.
The topics that will be covered include; • Welcome and Introductions • Course administration • Overview of the five module programme • The NHS: history and background • National and Local NHS Structures • Where and how services are delivered • Who’s who in the primary health care team • Who does what in the wider NHS • CQC regulation • GPs as independent contractors • Duties of a Doctor • GMS, PMS Contracts • Quality services • Session summary and final questions • Preparation for the next session
Course Provider: First Practice Management
