Date - Wednesday 12th April 2023 Time - 12:30pm-1:30pm Speakers Tom Margham | GP and co-Director EQUIP; Sindbad Dwomoh | Lead Primary Care Analyst NEL; Rachel Mizzi | Senior Business Intelligence Developer NEL ICB Learning Outcomes Introduction to new NEL primary care dashboards Know where to find the data you need to better understand: activity (for capacity […]
Audience: Administration and Reception staff This practical and interactive workshop has been designed specifically for summarisers within primary care to enable them to understand the purpose and significance of summarising both new patient records and incoming correspondence. The workshop will provide a suggested step by step process for summarising new patient records. Information provided on […]
Audience: Administration and Reception staff Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff - frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake […]
Tuesday 18th April 2023 - 13.00-16.30 | Book Here Wednesday 10th May 2023 - 09.00-12.30 | Book Here Wednesday 10th May 2023 - 13.00-16.30 |Book Here Tuesday 13th June 2023 - 09.00-12.30 |Book Here Tuesday 13th June 2023 - 13.00-16.30 |Book Here Workshop Objective This workshop aims to give delegates a practical understanding of managing […]
Audience: Administration and Reception staff This 3-hour web workshop session is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice. This session […]
(delivered across multiple dates/formats) – funded for NEL staff Delivery led by Sophie Dissanayake, Learning and Development Practitioner & MI Trainer (MINT network trainer) Motivational Interviewing (MI) is a person-centred counselling style for addressing the common problem of ambivalence about change. North East London Training Hubs have funded limited places for local Health and Social Care […]
Audience: Administration and Reception staff This workshop is designed specifically for receptionists working in the primary care sector. This workshop will introduce the overall receptionist programme as well as bringing delegates up to date with local and national developments within the primary care sector of the NHS. The workshop will provide knowledge and information on […]
25th April 2023 | 22nd June 2023 **Click dates above to register* Audience: Administration, Reception and Management staff By the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance, for patient safety ,of both working to protocols and learning from experience. Delegates […]
Audience: Practice Management staff NHS Pensions are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. Participants will develop their understanding of NHS Pensions by interacting with practitioners but […]
NEL Training Hub would like to invite you to attend this CKD focussed session on Wednesday 26th April at 1pm. The session will cover: Virtual CKD service – an overview and how to use the service New developments in CKD FAQs about CKD care NEL data on CKD epidemiology Learning objectives: Understanding the virtual CKD […]
Audience: Administration and Reception staff Virtual workshop for those who have the undertaken the Introduction to Medical Terminology who have a good understanding of the component parts of medical terminology. Use of a standard set of terms and phrase is critical for clinical and non-clinical healthcare professionals in order to enable universally consistent communications within […]
Audience: Administration and Reception staff This workshop is designed specifically for receptionists working in the primary care sector. he aim of this workshop is to examine the key role and responsibilities of the receptionist and to focus on the skills and knowledge required to fulfil this role effectively. Delegates will learn about the importance of […]
Wednesday 15th March, 13.30 - 15.15 | Thursday 27th April, 13.30 - 15.15 CLICK HERE TO REGISTER NEL Training Hub are pleased to offer an introduction to Trans Awareness for Reception and Admin staff working in General Practice across North East London. This introductory session touches on below areas to develop understanding and empathy for […]
North East London Training Hub are pleased to offer the above workshop open to all staff working in Health and Social Care across North East London. These are introductory workshops lasting just over an hour and half for staff who may not have any previous training or learning on Trans identities. Option of multiple dates […]
Audience: Administration and Reception staff This workshop aims to equip front line staff with the necessary skills and confidence to safely and efficiently reduce the number of patients booking GP appointments for problems that could be dealt with by other practice staff or health service providers. By the end of this workshop delegates will have […]