Overview: This 2-hour workshop delivered virtually introduces non clinical reception staff members to various acute health conditions. The training will help receptionists recognise specific symptoms that may indicate a deteriorating patient, and how they would consider escalating this to a clinician within their service or practice
The workshop will help staff improve knowledge and understanding of:
- the acutely ill patient on the phone
- the signs and symptoms of an acutely ill adult
- the signs and symptoms of an acutely ill child
- recognising the acutely ill psychiatric patient
- ‘serious’ medical conditions and how they present
- what the role the non-clinical team have to play in these scenarios
Clinical presentations covered would include:
- Common emergency/urgent symptoms – chest pain,
- breathing difficulty,
- Sepsis
- Stroke symptoms
- DVT/PE
- fever in children
- Psychiatric emergency
Training Provider: Bromley By Health Partnership
