Audience: Administration and Reception staff
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include; • Welcome, introductions and objectives • Where are we now ? • What is “Correspondence Management” ? • What are its benefits ? • How does it work ? • What may be some of the barriers to introducing this change? • What is Clinical Governance and why it is important? • How to ensure work and information is progressed in a Safe, Efficient and Timely manner • How “Correspondence Management” improves the Patient experience • The importance of understanding Read Codes & medical terminology • How to recognise clinically relevant information within correspondence • How to process and action a letter to completion or forward to correct recipient • The importance of – Audit – feedback tools– Significant event reviews • Action Plan
Course Provider: First Practice Management