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Audience: Administration, Reception and Management staff
By the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance, for patient safety ,of both working to protocols and learning from experience. Delegates will not only have time to learn, share and reflect but will also develop a personal action plan and some simple templates
Level 3 incorporates an on line assessment for each candidate taken in their own time at the practice.
The topics that will be covered include; • Welcome, introductions and objectives • What are we doing now? • What is the required change? • What is our route map? • How to do this safely? • Managing potential risk – a 5 stage approach • The importance of Clinical Governance • GP Champion • Medico-legal considerations • How to work effectively and efficiently • The importance of protocols • What are they? • What makes a good, safe, effective protocol? • Knowing your limitations • Reviewing a simple protocol • The Importance of the audit cycle/feedback cycle • Who is responsible for what? • Compliance with CQC’s 5 key questions • Learning from experience and the PDSA cycle • Action Plan
Course Provider: First Practice Management