This 2 hour workshop delivered virtually introduces non clinical reception staff members to various acute health conditions.
The workshop will help staff improve knowledge and understanding of:
• the acutely ill patient on the phone
• the signs and symptoms of an acutely ill adult
• the signs and symptoms of an acutely ill child
• recognising the acutely ill psychiatric patient
• ‘serious’ medical conditions and how they present
• what the role the non-clinical team have to play in these scenarios
Clinical presentations covered would include:
• Common emergency/urgent symptoms – chest pain,
• breathing difficulty,
• Sepsis
• Stroke symptoms
• DVT/PE
• fever in children
• Psychiatric emergency
