Audience: Administration and Reception staff By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently. This level promotes a shared understanding and awareness […]

Audience: Administration and Reception staff By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”. Delegates will also receive a number of standard checklists and templates which they will then be […]

Audience: Administration and Reception staff Telephone Triage is an essential patient engagement technique that will further develop the skills and career paths of non-clinical staff - frontline GP practice staff, who will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake […]

Audience: Administration and Reception staff This 3-hour web workshop session is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice. This session […]

Audience: Administration and Reception staff This workshop is designed specifically for receptionists working in the primary care sector. This workshop will introduce the overall receptionist programme as well as bringing delegates up to date with local and national developments within the primary care sector of the NHS. The workshop will provide knowledge and information on […]

Audience: Administration and Reception staff Virtual workshop for those who have the undertaken the Introduction to Medical Terminology who have a good understanding of the component parts of medical terminology. Use of a standard set of terms and phrase is critical for clinical and non-clinical healthcare professionals in order to enable universally consistent communications within […]

Audience: Administration and Reception staff This workshop is designed specifically for receptionists working in the primary care sector. he aim of this workshop is to examine the key role and responsibilities of the receptionist and to focus on the skills and knowledge required to fulfil this role effectively. Delegates will learn about the importance of […]